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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mariclare D Ballard

Mariclare D Ballard

August 3, 2024

5  out of  5
rating by Mariclare D Ballard
"Ginger Forslund is the key insurance point person for me. She has allayed any anxiety and explained things so well. Mariclare Ballard"
We responded:
"Hi Marci! Your kind words are greatly appreciated. We are glad that we have Ginger in the office to help our policyholders through the insurance process, especially during stressful moments like during a claim. Feel free to contact our office if you need any additional assistance!"
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Andrew Kravetsky

July 25, 2024

1  out of  5
rating by Andrew Kravetsky
"Baffled this place has such a high rating. I used them for 2 years over which they made mistakes I have never experienced with any other insurance broker I have used. They made incorrect changes to my policy on 2 different occasions one of which caused me to be without insurance for 2 months. Their customer service was abysmal, never seemed to understand the issue or take responsibility, non responsive, and honestly just rude. I am so thankful I don't need to use this office anymore. Whenever I called State Farm corporate they were extremely helpful, this office specifically is just terrible. I cannot express how much I dislike this office, I had to waste nearly 6 hours over 3 phone calls because of errors this office made. Anyway good riddance, hopefully someone more competent takes over so this office can run properly."
We responded:
"Dear Andrew, I am so sorry that your experience was not to your satisfaction. I am happy to discuss your situation with you and set up better procedures to avoid such a misunderstanding in the future. Please feel free to reach out to me so we can discuss your situation. - Curtis"
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Charlie Gallagher

May 2, 2024

5  out of  5
rating by Charlie Gallagher
"This office was exceptional in customer service and my claim process was seamless. Highly recommend."
We responded:
"Hi Charlie! Thank you so much for the kind feedback. We are glad to hear that your claim went smoothly, and we hope that you do not have to open a claim again any time soon too! Feel free to reach out to us if you need any further assistance."
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Gus Ellis

April 8, 2024

5  out of  5
rating by Gus Ellis
"I've been a customer of Curtis Lee and State Farm Insurance for four years and I can highly recommend them. They are always professional and responsive and generally a pleasure to work with. Ginger and Constance are particularly great to work with and have always helped take care of our needs. Thanks, State Farm team!"
We responded:
"Thanks for the feedback, Gus! We truly cherish helping our clients with their insurance needs—it is wonderful to hear that we are taking care of yours! Please don’t hesitate to connect with our office for further assistance managing your insurance policies."
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Roger Hinds

February 29, 2024

5  out of  5
rating by Roger Hinds
"Great knowledge of their products. Always available and helpful. Roger Hinds"
We responded:
"Hi Roger! We take pride in being able to help explain the nuances of the insurance world, so your kind words are very much appreciated. Thank you!"
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Zoe Bell

October 17, 2023

5  out of  5
rating by Zoe Bell
"Great customer service - Ginger was wonderful to work with!"
We responded:
"Hi Zoe, thanks for the wonderful review! Ginger is especially thankful for the kind words."
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E Carmen Torres

September 29, 2023

5  out of  5
rating by E Carmen Torres
"After decades with an alternative automobile insurance agency, I decided to visit the agents at the local State Farm office. Kelsey Lee was warm and helpful. She gave me excellent customer service. We compared the proposed policy with the current policy "apples to apples". The savings and payment method exceeded my expectations. This experience was a pleasure, and I am delighted to be a new State Farm client with my neighbor."
We responded:
"Hi Carmen, thank you for the great review! We enjoy being able to help people with their insurance needs, and we appreciate being able to do that in person with you at the office especially. Feel free to drop on by again!"
Profile photo of Ronald Lee D.D.S

Ronald Lee D.D.S

September 26, 2023

5  out of  5
rating by Ronald Lee D.D.S
"Have been using Curtis for all my insurance needs for many decades now. I don't usually leave many reviews, but I feel it is time that I give him and his team at State Farm the recognition that they well deserve. Always service with a big smile is how I would describe their quick and efficient care they have provided me over the years. A special thank you for team member Ginger who has been taking care my car insurance needs since I started driving. Curtis and his team is what I consider a good neighborhood place of business that are all too rare in today's world. Thank you Curtis and team!"
We responded:
"Hi Ronald! Many thanks for the very kind review. We always strive to provide the best service that we can offer, and we are happy to hear that we have been doing so for so many years in your case too! "
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Marwan Mani

September 1, 2023

5  out of  5
rating by Marwan Mani
"This office is great! Every single agent I spoke to over the 10y i been with them was so helpful. And always on top of my requests! Recommend statefarm's and Curtis Lee's office! Thanks Stanley, Ginger and Kelsey👌🏽"
We responded:
"Hi Marwan, thanks for the nice review! Being a good neighbor is always our top priority, so we are very glad to have had your back for over 10 years. We hope to keep on providing you service for the next 10 and beyond!"
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vRavi

August 24, 2023

5  out of  5
rating by vRavi
"Been with State Farm and Curtis' office since 2016 and my experience has been nothing but positive. The office staff is very responsive, friendly and you don't have to beat around the bush if you need your questions answered or get things done. Recommend them to anyone looking for their next insurance agent."
We responded:
"Hi Ravi! Thank you so much for the kind words. Our office is especially thankful that you have decided to be with us for so long. Hopefully we see 10 years together too, and we will keep on providing the best support we can to reach that goal and more!"
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l g

August 11, 2023

5  out of  5
rating by l g
"Curtis Lee's office provided the best customer service. Ian was extremely helpful, competent, courteous and personable."
We responded:
"Thanks for the kind review! The team and especially Ian is glad to hear that he was of great help to you. Do feel free to reach back out to our office if you need anything else!"
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Calvin Wu

August 11, 2023

5  out of  5
rating by Calvin Wu
"The crew really makes you feel at home!"
We responded:
"We always love to see our policyholders face-to-face, so a big thanks for stopping by the office! Feel free to visit again whenever you like 🙌"
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Shirley Rexrode

May 31, 2023

5  out of  5
rating by Shirley Rexrode
"Not only is Curtis Lee a consummate professional, he is incredibly caring, responsive, reliable, friendly, and supportive. We have been working with Curtis for decades and he has always provided us with excellent advice especially when we are in a difficult situation. This permeates to the excellent crew (i.e. Stanley, Paul, and Ginger) that work at his office and have been with him for many years. Thank you, Curtis and team, for keeping us covered."
We responded:
"Hi Shirley! It is always a pleasure to be able to support our customers as much as we can. Thank you for sticking around for so long, by the way! We hope that we can continue to provide coverage for you and your family for many more years to come."
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Amy Lazarus

May 5, 2023

5  out of  5
rating by Amy Lazarus
"I don't usually leave reviews but these folks deserve 18 stars! Stanley and the whole team at Curtis Lee provide the best customer service. I can call or email and always get a helpful and quick response that makes my life easier and informs timely decisions. Stanley is a strong communicator, knowledgeable about insurance options, and always advises me well. Other insurance companies may provide slightly better quotes but the ease and accuracy of working with State Farm can't be beat. I discovered this office when I first moved to San Francisco and literally walked into their storefront. I'm so glad I'm still with them seven years later."
We responded:
"Hi Amy, thank you for your kind words. We are always trying our best to provide the best customer support we can, and Stanley is definitely included in that effort!"
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Kay Dryden

May 3, 2023

5  out of  5
rating by Kay Dryden
"Ginger Forslund is fantastic! She is professional, knowledgeable, courteous, prompt, and a pleasure to work with. She is the best insurance agent I have ever encountered."
We responded:
"Thank you for your 5-Star review, Kay. Ginger is a valued team member to our Agency!"
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Tiffany Montesano

April 27, 2023

5  out of  5
rating by Tiffany Montesano
"They are advocates for their clients. If you are having problems with your claim or not getting responses in a timely fashion they are on it! Ginger is a total gem! She actively follows up on claims for you if she notices it has been sitting for some time. She literally is like your personal assistant in handling these situations and doesn't give up. I wish I had her in my daily life! She helped me resolve some frustrating issues that I couldn't have had the patience for if it wasn't for her. Having someone like Ginger as part of your team for insurance says a lot about Curtis Lee. She has been working for Curtis for a very long time and speaks highly of the office and the services Curtis provides. Curtis Lee clearly values his customers and puts Ginger in charge of handling the difficult situations. Smart! You will feel safe in their hands"
We responded:
"Tiffany, thank you for your 5-Star review! We appreciate your loyalty to our agency!"
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jack hayes

January 10, 2023

5  out of  5
rating by jack hayes
"We had a recent claim after an encounter with a big rig. My car was totaled but no one was injured. Ginger Forslund was an extraordinary"guide" through the whole process and the many communications with State Farm claims personnel. We've been working with Ginger for over forty years and NEVER once has she let us down. She is a great support through any problem we have ever had with claims, with communication with State Farm. Articulate, personable, caring, thoughtful, highly intelligent, VERY responsive, great follow through. She's a tremendously effective representative for State Farm. Ginger is THE reason we have all our insurance with State Farm!!!!"
We responded:
"Jack, we are so happy that no one was injured in your encounter! And we agree, Ginger is an incredible and highly valued asset to our agency, especially in navigating and being a liaison between our insureds and the claims department. She is a real pro! So, thank you for your great review and we will make sure the Ginger sees it. Be safe!"
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E Lee

December 9, 2022

5  out of  5
rating by E Lee
"Thank you Curtis and Stanley for your home insurance expertise and customer service! I can’t thank you both enough for your time, assistance and patience with my detailed insurance questions. Also, I’m very happy with the quote compared to other insurance companies!"
We responded:
"Thank you so much for your kind review. We are always happy to assist with all your insurance questions. Call us any time!"
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Grant Smith

December 6, 2022

5  out of  5
rating by Grant Smith
"Everyone here is very easy to work with. Incredibly diligent and efficient. Highly recommend."
We responded:
"Thank you for giving us a great 5-Star review, Grant. Happy to help you with all your insurance needs!"
Profile photo of Alivia Cannistra

Alivia Cannistra

October 25, 2022

5  out of  5
rating by Alivia Cannistra
"Great support and service for over 6 years while living in San Francisco. Curtis and his team were always quick to respond and provided great customer service."
We responded:
"Thank you so much for your review! We wish you well, in your new home!"
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Johnny Ducksworth

September 28, 2022

5  out of  5
rating by Johnny Ducksworth
"They were pleasant to speak with and very helpful"
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Thomas Doherty

September 9, 2022

5  out of  5
rating by Thomas Doherty
"I have been using State Farm, Curtis Lee office for over 15 years now and I am delighted with the service this office provides for me. They are always happy to help with my insurance needs. They always follow up and give me a courtesy call on things coming up. I highly recommend these guys for all your prized possessions. Reach out to Conny or any of her other coworkers."
We responded:
"Thank you Thomas, for taking the time to give our office a stellar review. And over the last 15 years, we have been delighted to provide service to all your insurance needs!"
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Scott E

September 3, 2022

5  out of  5
rating by Scott E
"I have been a customer of Curtis Lee since 2005, and I currently have multiple lines of insurance through him. I have worked extensively with his office, including Paul and Stanley, for more than a decade. The TL;DR is that you simply will not find a better, more responsive, or more trustworthy agent than Curtis and his staff. Let me expand. Insurance is a funny thing, most of the time you don't think about it until you need it, and then--if you've failed to plan ahead--it's too late. My family has a long history with State Farm, and my grandfather was a State Farm agent. I have been with State Farm since I had my first car, and I have been with multiple agents in four states. I have never had a bad experience with State Farm--not with the agents, their staff, the customer service people, the adjusters--no one. If my experience is an indicator, State Farm should be high on your list of companies. All that said, you will now understand that if State Farm, in general, sets my bar for excellence--and it does!--then Curtis Lee consistently exceeds my expectations. There's not a single person in his office that I wouldn't trust to handle any of my needs. I know that if I have a question, any one of them will answer it competently. I know that I won't be sold products and services that I don't need. I know that when it comes to my property, my family, and my savings, they will give me the best advice possible. If you are looking for a great agent who has an excellent staff of trained professionals; or if you want products and services that you can have faith in and where you can receive a comprehensive explanation for every aspect of your policy, stop reading this and go see Curtis Lee. Highest recommendation."
We responded:
"WOW! Thank you Scott. What a wonderful review on our agency! We are so pleased to hear that we meet and exceed expectations. Thank you for taking the time to write this review. Much appreciated."
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Diana Starcher

August 29, 2022

5  out of  5
rating by Diana Starcher
"We have done business with State Farm in San Francisco for over 25 years. My account for several policies is managed so well I don’t often connect with the office but when I do Ginger immediately takes care of any question or problem. She is friendly, knowledgeable and efficient……a pleasure to do business with."
We responded:
"Thank you for taking the time to review our agency, Diana. Ginger is a treasure!"
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vera rogulsky

August 10, 2022

5  out of  5
rating by vera rogulsky
"When I had an accident , my agent, Ginger Forslund, helped me navigate thru rentals, claims, and fixing my Prius. When I ran into a problem with Carstar auto reconstruction, she again came through with her help and know how. The best part was knowing I had tremendous support every step of the way. Thank you."
We responded:
"Thank you so much for taking the time to review our agency. We agree, Ginger is most excellent at helping our policy navigate through the claim process."